Service & Support

As part of our commitment to ongoing support, Daifuku Intralogistics America maintains a 24x7x365 Service Desk. We offer various levels of remote support contracts to ensure that each customer continues to receive a superior level of support. While our technical support is provided on a subscription basis, we do offer complimentary Premium Remote Phone Support for 90 days following system turnover.

The benefits of maintaining a support program include:
• Remote operational Support
• Discounted rates for software enhancements and on-site trouble shooting
• Priority handling of emergencies with guaranteed response times
• Dedicated direct-dial phone number for support
• Enhanced monthly reports including call statistics, trend analysis, actionable data
• Priority case handling
• Prompt technical support via e-mail for non-critical control system issues
• Superior service from our network of experts

Our support center is staffed with a dedicated multi-discipline team of senior engineers (Software, Controls and Automated Solutions) that provide exceptional service at all times.

In addition to providing critical help to minimize downtime, the Technical Support team also provides:
• Incident tracking and updates
• Knowledge Base
• Incident and problem management
• Operation and maintenance manuals
• On-site operator and maintenance training
• Project warranty coordination

Our Resident System Support (RSS) program takes away any worries regarding the day-to-day operational efficiency of your system. Our factory trained technicians are dedicated to maintaining the material handling equipment in your facility, providing you with a single point of contact for system related issues. The RSS Team manages all equipment related issues and provides:

Team manages all equipment related issues and provides:
• Operational support
• Needed equipment repairs
• Preventive maintenance
• Related administrative tasks
• Maintains work order and inventory management for all equipment and parts
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RSS teams are sized accordingly depending on the size of the system; teams are scalable for peak seasons and potential system expansion.

Daifuku Intralogistics America hosts their own eCommerce website where our clients can obtain replacement parts and other products typically used in a warehouse.

Through wynparts.com, Daifuku Intralogistics America Client Care provides:
• Single source for all spare parts
• 24/7 easy self service
• Current pricing, inventory & lead time
• On-line warranty claims
• Over 60,000 unique items for sale
• New items being added weekly
• Pricing to market
• All in stock orders ship same day from Hobart, IN
• Recommendation for initial inventory, includes priority codes
• List view; by machine view simplifies part identification

We make it easy to identify and obtain the spare parts critical to your operation. We provide customized comprehensive spare parts directories that are fully integrated with your project specific parts. The feature rich program can be quickly filtered by keywords and includes a "Where Used by Conveyor" mode that helps you zero in on the parts you need. As your system evolves, Daifuku Intralogistics America's Client Care Team will continue to maintain your project specific data and parts listings. Reach out team my phone at (844) 202-3967.

Daifuku Intralogistics America’s Client Asset Modernization program was created to improve the performance and productivity of aging material handling systems when budget constraints prevent a complete system upgrade. Systems designed as little as ten years ago can have difficulty staying ahead of re-shoring and omni-channel fulfillment trends.

Daifuku Intralogistics America can help you identify alternative technologies and processes, which extend the useful lives of existing systems. Aimed at keeping your system running at peak performance, our team maintains a client asset profile focused on core technologies such as software, controls technology, electrical devices, and mechanical equipment.

• Our efforts to maintain long-term system reliability include:
• Performing safety system upgrades
• Reviewing current code requirements
• Performing obsolescence planning
• Reviewing technology and devices
• Providing equipment and WCS software upgrades
• Performing factory certified rebuilds and sorter refurbishments

Daifuku Intralogistics America Client Care is your point of contact for warranty coordination. For warranty requests, contact our team 7:30am to 5:00pm CST, Monday through Friday at (888) 996-0099 x3.