Daifuku Technical Support Services: Reliable and Efficient

Investing in industrial systems or equipment is a big decision for any business, and it's only natural to want to maximize its efficiency. But let's face it - challenges are bound to arise, and resolving them quickly can make all the difference in your operations.

As a world leader in automated material handling solutions, Daifuku's systems are designed to help your business succeed. Our advanced solutions are highly complex, and require a high level of expertise to operate. So, if you experience any challenge or issue with your system, you need a reliable and efficient solution.

That's where Daifuku's after-sales technical support services come in. Our support is designed to minimize unplanned downtime, extend the lifecycle of your equipment, and ensure that your system is working as efficiently and effectively as possible. With our comprehensive lifecycle support, you can trust that your investment is in good hands.

Don't let technical issues slow down your business. Contact us today to learn more about how Daifuku's world-class systems are complemented by world-class technical support.

Support Services

Remote Support

At Daifuku, we know that things happen and sometimes you can't wait hours, days or weeks to receive support for a challenge or problem. That's part of the reason why we've implemented remote technical support 24 hours a day, seven days a week, 365 days a year. We offer industry-leading around-the-clock support because we know that some issues can be unpredictable and require immediate assistance.

That's right - when you need service, you can count on our experts at Daifuku to be there to offer it. Whether it's 3 a.m. or 3 p.m., Christmas Day or a random weekday - we're standing by and ready to help you through your problem. What's more is that there are no restrictions on who can contact us or how often you can contact us for support. Whether you're a vendor, a client, a member of the support staff or someone else, we're here to help get your equipment back up and running so you can minimize unplanned downtime and troubleshoot problems faster.

Resident Support Service (RSS)

Sometimes, the support must extend beyond a simple phone call or a remote consultation - especially in the early days of integrating your new system into your business. Daifuku's Resident Support Service (RSS) is an offering where we bring the resident experts, technicians and maintenance teams to you to optimize how you run your equipment and conduct service on it. That's right, we'll send the experts to you.

Our RSS program is ideal for customers launching new systems that require some troubleshooting or those with a steeper learning curve compared to their other systems. This way, if something were to go awry or you need technical assistance to keep the system operating effectively and efficiently, help is already there on-site to get things back on track. The RSS program is also ideal for helping to determine a staffing plan.

We often begin the RSS program with an engineering study so we get to know your business and its expectations with the equipment purchase. From there, we identify tasks and create a schedule. We'll also help assess site sizing to determine the shifts and labor that should be assigned to the equipment to meet your goals and can customize this so it reflects staffing during peak periods of the year.

Some of the benefits of this on-site technical support include:

- Improved efficiency

- Cost savings

- Reduced unplanned downtime

- Confidence in having knowledgeable and professional technicians to address issues

- Ensuring the new system meets expectations and serves its purpose within the business.

- The RSS program is scalable to meet any operational changes or challenges

- Our customers also often gain valuable insight and tricks and tips from our experts to streamline efficiency further

Our RSS program can also give our customers the confidence that they'll know just what to do to keep things on track upon conclusion.

Finally, the program permits our customers to continue focusing on their core business while we work with them to get their equipment up and running. It's common for businesses to reassign certain team members to integrate new equipment, which takes them away from their normal jobs. The RSS program is the best of both worlds - it allows for a comprehensive onboarding of the equipment, while still permitting employees to focus on the roles that they specialize in. It's a value-added benefit that you can only get from Daifuku.

Technical Support Engineers

Daifuku's world-class automated material handling solutions are only matched by the exceptional technical support we offer to our customers. Our technical support engineers are highly trained and experts in their field. They're prepared for any obstacle or any issue that you may face with your system. It's all part of the end-to-end approach that we pride ourselves on here at Daifuku. We don't just consult, design, manufacture, install and help you get your system running. We also offer robust after-sales service - and our technical support engineers are a big part of this.

Whether it's in person or remote, our technical support engineers are standing by and ready to assist you. From controls to mechanical issues, a phone call or remote conference is typically all that's necessary to troubleshoot the problem and get your system back working the way you expect it to. Contact Daifuku today to learn more about the value our technical support engineers bring to our after-sales service offerings.

Response Time

According to Forbes, unplanned downtime costs companies up to $50 billion combined each year, or roughly $1 million per hour of lost productivity. In fact, it's estimated that the average manufacturer or industrial company experiences up to 800 hours of equipment downtime each year. When you factor in the variables associated with unplanned downtime, it all adds up to lost productivity and lost profits.

That's all to say that when you're experiencing a problem, you want and need a solution quickly. This is another area where Daifuku shines. We know how important it is for your systems to work properly when you want and need them to. And we know how costly this unplanned downtime can be for your firm's overall productivity and bottom line. That's why when you contact us for support, you can rest assured that you'll receive help in 15 minutes or less.

The average response time for most technical support services is two to three hours. Anything less than that is considered exceptional - and at Daifuku, we're proud to offer these fast response times to get your issue resolved faster. You can count on a response time of 15 minutes or less when you work with Daifuku.

Contact Daifuku Today

From fast response times to 24/7/365 remote support to resident support assistance, Daifuku is proud to offer comprehensive after-sales support services for our customers, one of the key factors that have made the company stand out as a leader in automated material handling solutions.

Our range of support services is more than just convenient for you - the customer - but also high-quality and reliable. It's all intended to get you answers to your problem sooner so the right fix can be implemented faster.

Looking to improve your business operations and maximize your ROI? Look no further than Daifuku! Our automated systems are top-of-the-line and our support services are unparalleled. Contact us today to learn more about how we can help you achieve your goals and get answers to any questions or problems faster. We're always here and ready to serve you!